pbxnsip – Email

The PBX can be configured to emulate an email client and send email messages to its users. To do this, it needs a mail or an SMTP server (via an external SMTP provider) to send the messages.

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pbxnsip – Hunt Groups

Once a caller has reached a hunt group, the system begins searching for an extension that will answer the call. Hunt groups can be configured with one to three groups of extensions called “stages.” Each stage can consist of any number of extensions. When a call comes in and the system begins searching for an available extension, it does so in stages, beginning with the extensions from stage 1, then stage 2, and onto stage 3, if the hunt group is configured with all three stages.

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pbxnsip - Using The Pre-Pay

Before a user can begin using the pre-pay calling card account, a dollar amount must be
specified in the user’s extension account:

1) Open the user’s extension.
2) Click the Registrations tab.
3) In the Credit for outbound calls setting, enter a dollar amount.

Important: If this field is left blank, the user will be allowed unlimited calling.

Note: Users can execute the Show Account Balance (*61) star code to determine
the number of minutes that are left on the pre-paid account.

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pbxnsip - The Rates Table

The rates table, which is CSV (comma separated value) formatted data, is an essential component to the pre-paid feature. It can include any number of entries and must be entered into the trunk.

1) Create a trunk designated to the pre-pay feature.
2) Click List to view a list of the trunks
3) Cick the Edit icon for the trunk you just created:
4) Click Rates.

A sample rates table is displayed:
The rates table follows standard CSV format. All fields are separated by commas:

Greece,01130,0.10
Germany,01149,0.15
Cuba,011527,0.45,55,1.00
USA,1,0.05
Rest of World,*,0.05

The syntax for this is as follows "Name of Entry, Prefix, Cost per Unit, Duration of Unit, (seconds), Connection Fee".

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pbxnsip – Pre-Pay Calling Card

The pre-pay calling card feature allows pbxnsip resellers to create customized rate tables for multiple pricing strategies. Calls are calculated depending on duration, destination, and the rates provided in the tables. The pre-pay feature is a keyed feature and is available only if enabled in the software. Contact pbxnsip for more information. The pre-pay feature can be used in a number of ways and allows users to access it using the following methods:

1)Extension account
2)Virtual Assistant
3)Calling card account (PIN access)

All methods require that you

1)Create a Rates table
2)Assign a dollar amount to the user’s extension account

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pbxnsip – Domain Default IVR Language

This is the domain-level override for the IVR language that was set on the system level. This field is useful if you have multiple domains and each domain needs their own IVR language.

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pbxnsip – Domain Default Dial Plan

This is the dial plan that users in this domain can use. Note that each user (extension) can override this with their own dial plan based on the requirement. Most of the accounts in a domain will use the default dial plan. If you do not set a default dial plan, you will likely have problems placing outbound calls. Therefore, it is strongly recommended to choose a default dial plan.

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pbxnsip - Retrieving the SIP logging

The SIP log is the most common logging that is requested. The following section will provide some information on how to do this:

1) Navigate to Admin > Settings > Logging.
2) Set Log Level to 7.
3) Set Log Length to 500.
4) Under “Specific Events,” enable the following settings:

a.Log general events
b.Log SIP events
c.Log trunk events

5) Under “SIP Logging,” enable Log Other Messages (e.g., INVITE).
6) Click Save.
7) Navigate to Admin > Status > Logfile, and click Clear. This will clear the page.
8) Make the call.
9) Navigate to Admin > Status > Logfile, and click Reload.


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pbxnsip – The Default Domain

Before you can begin using the system, you must set up at least one domain. By default, the system installation creates one domain (pbx.company.com) and associates localhost as alias to it. The localhost domain will match all requests that cannot be matched to a domain name within the domain list. This makes it possible to run the PBX on changing IP addresses without changing the name of the domain. This simplifies the setup of the PBX in environments where only one domain is needed. Thus, if you are going to have only one domain, the localhost would be a convenience and would be better left on the system than deleted.

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pbxnsip – Log Filename

To request that the system write log messages to a filename, specify that filename here. If you put a dollar sign into the log filename, the system will replace the dollar sign with the current day and automatically generate a new file everyday. This will ensure that the log files do not become too large over time. This is highly recommended;otherwise, do not log to a file at all. Also, be sure to delete old log files fromtime to time so that your file system does not get overloaded with too much logging information.

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pbxnsip – Recording a Voicemail Announcement

This recording will be used in announcements to all callers. If the user choose not to record a name, the extension number will be recited instead. Users can record their name at any time from the extensions handset as follows.

1) Dial into the main menu.
2) Press the star (*) key once you hear the auto attendant.
3) Press 3.
4) Begin recording your name.
5) Press the # sign.

And to record a personal welcome message

1) Dial into the main menu.
2) Press the star (*) key once you hear the auto attendant.
3) Press 4.
4) Record your personal greeting.
5) Press the # sign.

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pbxnsip – Changing the Voicemail Access Code

The voicemail PIN will be used in several dialogs of the PBX (e.g., when accessing voicemail, calling the system from the cell phone, using the calling card feature, and when hot desking). For optimum security, use at least five digits.

Changing the PIN from the extensions handset

1) Dial into the main menu.
2) Press the star (*) key once you hear the auto attendant.
3) Press 2.
4) Enter new access code. (The required number of digits is controlled by the Voicemail
PIN Digits setting.)
5) Press 1 to confirm.

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pbxnsip - Remote Party/Privacy Indication: Remote-Party-ID

This method is described in a draft that expired years ago; however, there is still a lot of equipment outside that is supporting this method. In this case, the From header in the INVITE represents the network number, while the P-Asserted-Identity header is the display number.

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pbxnsip – Remote Party/Privacy Indication: No Indication

This method just discards the display number and uses only the network
number in the From header. This method is a fallback when the provider cannot
deal with any other method. The disadvantage here is clearly that any redirection
information gets lost.

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pbxnsip – Remote Party/Privacy Indication: P-Asserted-Identity and P-Preferred-Identity

RFC 3325 describes a way to represent the display number and network number. In most cases, it makes sense to use the P-Asserted-Identity header. In this case, the From header in the INVITE represents the display number, while the P-Asserted-Identity header has the network number. A similar representation can be done with the P-Preferred-Identity header. The PBX only changes the name of the header from P-Asserted-Identity to P-Preferred-Identity.

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pbxnsip – Representing the Source

The system differentiates between the following two numbers when presenting a number on the trunk.

1) Display number: This number is the number that the user should see on the display of the phone. In the case of a redirected call, this number would be the original caller-ID that the system sees on the incoming call.

2) Network number: This number is the number that the provider wants to see for billing purposes.

Over the last couple of years, different providers have developed different ways to represent these two numbers.

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pbxnsip - CDR Reporting Methods

Four ways of reporting CDR these are
1. Email CDR which is very reliable and easy to integrate
2. “Simple CDR” for legacy systems that need TCP and simple ASCII
3. CSV CDR appended to daily rotating files
4. SOAP as the generic fallback method

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pbxnsip – ACD Login and Logout

Login and logout is now kept in separate table this includes daily start/end timestamps and minute-precise agent availability times. You can define priority for accessing agents that are in different ACD. This makes it possible to provide gold/silver/regular support.

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pbxnsip - CDR improvement

New CDR concepts address the different points of view on the system these are trunk CDR which show the “carrier” point of view (hold, auto attendant etc don’t matter), from the extension CDR which shows the user point of view, and the Account point of view which shows information about the call itself.

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pbxnsip - SIP Connection Limit

pbxnsip limits the number of active SIP connections to 100. This is controlled by the “global settings” variable “sip_threads” and you can increase or decrease it based on your need. PBX restart is needed after this change. If you are using TCP/TLS for registrations, then you may bump into this issue.
Article on the global configuration file found at http://www.pbxnsipsupport.com

pbxnsip - Attendant Message management

Auto Attendants have a separate screen for playing back current IVR recordings. Files can now be uploaded through the web interface making IVR Messages easier to manage.

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pbxnsip - Attendant Direct Destinations

Direct destinations may now contain patterns useful in migration scenarios when certain extensions must be called over a trunk this works similar to the dial plan pattern/replacement schemes.

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pbxnsip - Cell phone Caller-ID Announcement

Announcement of caller-ID when a local extension calls you will cause the PBX to say to you the name (if recorded) or the extension number (not the ANI). This makes it easier to distinguish local extension calls from external calls.

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More Extension Permissions

Improved the diversity in the permissions extensions maybe assign. The call barge, teaching, and listening Intercom are still present from version 3, with DND override for secretary-boss relationships, the ability to define who is allowed to change night-mode’s destinations, the permission to clean up an Extensions which is primarily used by hotel receptionists and now the ability to explicitly list who is allowed to call an extension (large deployments with management circle)

pbxnsip - Improved Paging

Version 4 of pbxnsip now plays announcement tones when all the paged devices including multicast paging are ready to play back an announcement these tones also play when the paging stop. Multicast paging groups can now be provisioned, and SNOM phones can support 10 groups.

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pbxnsip - Dial Plan Enhancements

The Dial plan now contains two more flags to check before routing calls out of the pbx the first is the “P” for require PIN authentication (PIN of the mailbox) and “C” for code authentication (CMC in address book), this CMC will up in the CDR. These two new flags can be assigned to any of the entrys in a Dial Plan.

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pbxnsip - Enhanced Status Screen

Improvements in the usability and information reporting of the status screen in version 4 makes it easier to check the status of your PBX. Statistics including, SIP connections, HTTP connections, and file system free space have been added. Graphs now have legends to help you understand the graph also a new graph has been added for the current registrations on your system.


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pbxnsip - Email Improvments

Email is has become a core feature for pbxnsip. The benefits of this are that email is reliable, proven, easy, cheap, mainstream, and understandable. In version 4 a new tab for email to give more space for setup up the email options, CDRs can now be sent via email, and support for TLS has been added.

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pbxnsip - Domain Status Screen

Version 4 has brought Statistic including the amount of accounts by account type and the current number of registrations on a per Domain bases. This makes it easier to quickly check the status of individual Domains on your PBX.

pbxnsip - HTTP Connection Limit

pbxnsip limits the number of active HTTP connections to 50. This is controlled by the “global settings” variable “http_threads” and you can increase or decrease it based on your need. The pbxnsip service will require a restart after the global configuration file is changed.
Article on the global configuration file found at http://www.pbxnsipsupport.com

pbxnsip - End User Web Page Restrictions

More control over what is being offered to the end user when they log in to the user portal like passwords, redirection, mailbox access and email settings. These will be further enhanced throughout version 4's lifecycle.

pbxnsip - Pick up Cell Phone Call on Extension Phone

Retrieve a call from your cell phone that has been ever sent or forked from your extension back to your Extension phone.

To retrieve a call from cell phone and pick it up from your extension phone:
1. Put the cell phone call on hold.
2. Dial *51 from your extension phone.

You’re driving into the office and you receive a call forked from your extension to your cell phone. By the time you arrive at the office, you decide to finish the call from your extension phone, so you put the caller on hold and send the call to your extension phone.

pbxnsip - Send Call to Cell Phone

This feature allows you to send a call from your extension phone to the cell phone configured on your extension.

To send a call from your extension to your cell phone:
1. Place the extension call on hold.
2. Dial *52 from your cell phone.

You will never have to tell a client that you will need to call them back when you have to leave the office, you can put the caller on hold and send the call to your cell phone instead.

pbxnsip - Domain Certification

Digital Certification can now be done on a domain basis this allows hosted systems and white labelled platforms to use multiple Certificates and improved security for all of the customers on their PBX.

pbxnsip Version 4 Released

The much awaited pbxnsip V 4.0 software is today released in general release. This release is taking the already feature packed IP PBX to yet another level.



In response to growing demand from the channel partners and customers in an ever changing environment, we unveil our latest customer offering with advanced technologies allowing mobile integration including cell phone forking in hunt groups and agent groups, this advances onto multiple cell phone hunting or forking. To further compliment this, the cell phone can now transfer to back to the pbx straight to your extension.

The IP PBX encourages the use of the latest technologies such as certification at domain level, TLS and automatic spam IP address filter for security improvement.

The PAC (pbxnsip attendant console) and WAC (web attendant console) removes any possible objections by end users concerned about using VoIP services.

The need for VoIP solutions for business use is growing, pbxnsip are responding to that need with an entirely software-based IP PBX paired with any PURE SIP hardware offering such as media gateways, GSM gateways and IP phones in order to offer the widest range of availability and interoperability, which as a solution covers security, robustness and has all the features a business needs.

Among the numerous benefits of the pbxnsip IP PBX, those of particular note include the wealth of features and high degree of scalability and reliability. As well as a cost that is significantly lower than that of traditional PBXs, greater ease of use and installation than for traditional proprietary systems. The ability to use existing network infrastructures by utilizing the interoperability partner products makes it easy to integrate an organization’s existing network and applications.

"We are once again very happy to release another advancement in our offering, V4.0 is by far our most significant attack on the IP PBX market, I think we have totally cracked it this time!" said Kevin Moroz, COO pbxnsip Inc.

"pbxnsip have a long standing reputation for a reliable, secure and feature rich product and have many new and innovative technology enhancements to bring to businesses, with V4.0 I feel that we will hold our position as the market leader in the IP PBX industry. 2010 has been a great year so far and V4.0 will bring much more success" said Jonathan Greenwood, CEO at pbxnsip Europe Ltd.

The trial download for setting up pbxnsip Version V4.0 for Windows, MAC or Linux can be found on the pbxnsip website at http://www.pbxnsip.com


pbxnsip Version 4 Admin Guide



Download our new V4 Admin guide and place it on your desktop for easy access to all the features of pbxnsip V4.

The trial download for setting up pbxnsip Version V4.0 for Windows, MAC or Linux can be found on the pbxnsip website at Download the pbxnsip V4 Admin Guide


pbxnsip Version 4 User Guide



Download our new V4 Users guide. Designed for end users of the PBX, once again, place it on your desktop for easy access to all the features of pbxnsip V4.

The trial download for setting up pbxnsip Version V4.0 for Windows, MAC or Linux can be found on the pbxnsip website at Download the pbxnsip V4 Users Guide


pbxnsip Version 4 Software Datasheet



Download our new V4 Software Datasheet. Designed for end usrs of the PBX, once again, place it on your desktop for easy access to all the features of pbxnsip V4.

The trial download for setting up pbxnsip Version V4.0 for Windows, MAC or Linux can be found on the pbxnsip website at Download the pbxnxsip Software Datasheet

pbxnsip - GUI Help Links

Help links, found on all the pages of pbxnsip's web user interface redirect users to pbxnsip support knowledge base articles with relevent information. Useful for beginners and professionals alike, greate for those who are unsure of the impact a setting may make on their PBX.

pbxnsip - General GUI Improvements

pbxnsip version 4 changed its web interface to be modernised to take into account new XHTML and AJAX technologies and an improved colour scheme to set it apart from previous versions. The great menu system has stayed to allow quick conversion to the new look without having to relearn the already well known web interface.

pbxnsip - V4 is coming along!

Here at pbxnsip, we have been working hard on the beta of version 4. pbxnsip Version 4 is has loads of new and exciting features, all of which will be detailed here in next few weeks.

Here is a glance at a few:

*** New GUI layout
*** Automatic BlacklistingPage
*** End User GUI restrictions
*** New System level Email text configuration
*** New System level email alerts
*** Enhanced Status reports
*** Enhanced Domain status reports
*** New outbound dialling authentication
*** New Cell Phone forking - now available on hunt/agent groups
*** New Multiple Cell phones supported in cell phone forking

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pbxnsip - Reason 40 - GUI

Easy to use GUI is critical for users to be able to figure out how to use their pox to its fullest capabilities quickly and easily.

Nobody has time to read manuals and usually they never have to if the system is well designed and easy to use with a simple layout and context sensitive help. The pbxnsip system has three levels of login so the system administrator can have their own, as well as the domain administrator and even the almighty users can login to check their voicemail, schedule a conference, change their forwarding and to see their call detail records.

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pbxnsip - Reason 39 - Multiple Gateway Support

Multiple Gateway Support

pbxnsip IP PBX phone system is designed to integrate PSTN gateways to allow for the origination and termination of PSTN traffic. Some PSTN gateways allows for integration with existing PBX or PABX systems, making pbxnsip IP PBX phone to system to be glued to the existing system.

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pbxnsip - Reason 38 - Paging Support

Paging Support

You can use the built-in paging accounts or run the PBX as a standalone, SIP-compliant paging subsystem that can talk to any IP-PBX which supports SIP devices. We support simple SIP calls to page devices or multicast mode for instant paging a large number of devices.

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pbxnsip - Reason 37 - Conference Server

Conference Server

The built in conference server enables companies to host their own conferences without an additional cost and the users can schedule their own conferences when they like.

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pbxnsip - Reason 36 - No Vendor Lockin

No Vendor Lock in Nobody wants to be forced to purchase all of their goods from one vendor. In the past this is how companies could take advantage of their customers. With a pbxnsip solution customers and resellers can choose the best of breed components that work best for them. There are a handful of IP phone and Gateway vendors one can choose from to ensure that they can create a complete system.

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pbxnsip - Reason 35 - Quality of Service Reporting

Quality of Service Reporting (QOS) can make or break a VoIP deployment. If there is bad voice people will complain loudly since there is a zero tolerance policy for this. Having the ability to see a QOS report for each call via Real Time Control Protocol eXtended Reports (RTCP-XR) is a state of the art feature not found on many systems on the planet! While the VoIP conversation is going on the endpoints can now collect statistics of how the call is performing.

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pbxnsip - Reason 34 - SIP trunk Support

SIP Trunking Support In addition to sending calls to PSTN lines via gateways having the ability to send calls to Internet Telephony Service Providers (ITSP's) directly over ones Internet connection without running copper lines is really a great way to save money on monthly telephone costs.

Now it is as easy as 1.2.3 to add a new service provider or have two in case one fails. Having one dedicated for Internation is also ideal or finding one with an unlimited plan is also now possible. Taking advantage of pbxnsip's trunk failover feature enables the system to automatically route the call to a back up trunk in case there is an issue with the primary path with out the user ever knowing. An email is sent to the administrator when this happens so they can take action. If the trunk fails with out failover an email is also sent to the Admin.

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pbxnsip - Reason 33 - Multiple Phone Registration Support

Multiple Phone Registration Support means having the ability to have more than one phone registered to the same extension and having them all ring at the same time without putting them in a ring group.

This is a great feature that not many IP systems support. Now you can have your phone at your home office ring as well as a softphone when your on the road, a handheld DECT or WiFi phone in addition to your desk phone. Combined with the hot desking feature users can control easily where their phones are ringing.

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pbxnsip - Reason 32 - Hospitality Edition

Hospitality Industry Support Hotels need phone systems to.

pbxnsip supports wake up calls and the ability to clean up an extension with a star code sequence so any voicemails or greetings can be changed once the person checks out.

Our support for UHLL means we can interface with over 70 Property Management Systems that support the www.comptrol.com interface. Then the PBX can interface directly with the front desk console to further enhance the system. This gives us the ability to be able to have the Maid notify the front desk when the rooms are clean and to change dial plans on the extensions to name a few of the advanced features availabe with UHLL support.

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pbxnsip - Reason 31 - OCS

OCS compatible enables us to talk to Microsoft’s Office Communication Server system which is a collaboration server that talks mostly to their soft clients but can also interface with IPBX’s so they can talk to IP phones that aren’t OCS compatible and for SIP trunking support.

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pbxnsip - Reason 30 - PAC

PAC or Personal Attendant Console is a software-based client that enables users to see who is talking on the system and to be able to do things like drag and drop calls, see their missed calls, configure their settings, make calls from their address book, import their outlook address book, view their ACD groups, remind themselves of the systems feature codes like park is *85.

There is also a web based attendant console being developed so the front desk or call answerer can see the whole companies phone status of up to 100 phones on one screen.

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pbxnsip - Reason 29 - Call Detail Records

Call Detail Records (CRD)can be emailed every day or sent to the billing server.

CDR's are critical to some companies that need to do billing or to keep track of employees. While we don't offer a billing solution we do partner with some vendors to fill that void and we ensure the system sends out CDR's after each phone call via SOAP, TCP and even email.

CDR's are also kept on the system for retrieval as well.

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pbxnsip - Reason 28 - Plug n Play Phone Support

Plug n Play (PnP) Phone support enables the installer or novice to be able to plug in the phones and then play instead of plugging them in and praying they work!

PnP lets the system automatically update the software, configure the SIP settings, download the directory, the address book, the buddy list or Busy Lamp Fields and even the buttons on some of the phones.

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pbxnsip - Reason 27 - Multiple operating system support

Multiple operating system support is paramount for us to be able to satisfy our customers needs that want to run their software on the operating system they want to run it on.

Windows 2000, XP-Home or Pro, Vista, 2003/2008 server, and now Windows 7 as well as compilations of 5 flavors of Linux (Debian, CentOS, RedHat, SuSe and Ubuntu), FreeBSD ( yes it is different than Linux!), and the Mac OS X. No other company can claim this level of breadth for OS support.

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pbxnsip - Reason 26 - VM Support

Virtual Machine support enables our customers to run the software on virtual machines so they can consolidate servers and save on resources.

Virtual Machines also have inherent failover when done properly so you don't have to worry about having another server dedicated to the PBX the VM Farm takes care of it. One must ensure that it is a real virtual machine that you can bind one core to one instance of pbxnsip and an OS. This ensures your audio streams will not be impeded by the OS. The small memory footprint makes it possible to failover within a second, not loosing a call or even a TCP/TLS connection! That Rocks!

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pbxnsip - Reason 25 - Open hardware support

Open hardware support enables our customers to choose the h/w platform they like whether it be a Dell/ IBM /HP or server from the computer guy down the street. PC based servers are coming down in price and getting more powerful and reliable. A terabyte disk drive is now $100 and can hold countless hours of call recordings and voicemails. The Intel Atom processor is also making the computer landscape interestging.

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pbxnsip - Reason 24 - 100% SIP

100% SIP based assures our customers we know SIP! It is in our name! We don’t water down our product with other competing protocols.

We just support the best one on the planet.

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pbxnsip - Reason 23 - Exchange server 2007 UM

Exchange server 2007 UM certified enables the system to truly be unified communications . Delete the message in outlook and it is deleted from the TUI. Need speech recognition capabilities then use exchange UM.

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pbxnsip - Reason 22 - Call center features

Call center features are a must today since every company is a mini call center.

How intimidating is it when we hear your call maybe recorded for customer service is heard when you call a company. Now you can be that company! Or how about listening in on a call or using the barge and teach mode features of the system to increase productivity. Call Barge is a great productivity tool when someone is on a call and needs help. A simple IM instructing someone to jump in the call is much easier than putting the call on hold and calling that person. Agent groups or waiting queues enable customers hold on for service instead of leaving a voicemail and calling back.

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pbxnsip - Reason 21 - High scalability

High scalability is a must today. In the old TDM system what did one do if they purchased a 4*16 system and the 17th person joined the company or they needed a 5th trunk? They needed to get the fork lift out and remove the PBX and get another one! However with a modern VoIP communications system it is as simple as putting a new key in to add the necessary extensions or potentially adding a PSTN daughter card.

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pbxnsip - Reason 20 - Feature Rich

Feature rich –

We have over hundres of features in the product and are constantly listening to our customers by adding more.

Granted that may not be as many as some of the legacy based PBX based systems but we are getting there and are operating in Internet time. We offer many features the legacy systems can’t provide like presence and we are quickly adding features like Video that they never could do. Other features like conferencing, call recording, whisper and barge were also very rare on non-call center specific systems.

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pbxnsip - Reason 19 - Fully Interoperable

Fully Interoperable

This makes pbxnsip the voice communications platform of choice. Our resellers and customers have a choice on what handsets to use as well as what gateways and service providers they can integrate with. Some customers love or hate a particular IP phone or provider and by providing a choice everyone is happy. Standards like SIP is the glue that enables us to do this.

pbxnsip - Reason 18 - Great ROI

Great ROI!

Cost justifying any new expense today is crucial in today's tough economic times. pbxnsip changed their pricing model and added a basic edition to help customers who didn’t need advanced features to be able to afford a great entry level VoIP system without breaking the bank.

We also introduced monthly extension based pricing for our service providers who couldn’t afford to purchase a hosted license. We are also looking at other creative pricing models to enable you to only pay for the software you need a la carte.

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pbxnsip - Reason 17 - Key system emulation

Key system emulation support allows our users to not have to learn new things if they have come from a key system environment.

They can put a call on hold and see the button flash on all the phones then pick it up from any phone by hitting that line button without having to learn park/pickup.

Granted this feature only works with snom phones but we have shared the specification with other phone and pox vendors to fill gaps left by the standards bodies.

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pbxnsip - Reason 16 - Software and Hardware

Software and hardware solutions - Most of our competitors are either software based or hardware based but not both.

We sell appliances like the cs410, telephony servers, and sheeva plugs as well as pure software to satisfy your communications needs.

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pbxnsip - Reason 15 - Strong technical partnerships

Strong technical partners, let’s face it we can’t do everything ourselves and we rely on our technical partners to fill in the product gaps that are not our core competency so we can focus on what we do best.

Our technical partners include faxback software to help satisfy our customers faxing needs. Estos to help us with click to dial, presence, and instant messaging leveraging our CSTA support. Comptrol/Executek to handle our hospitality needs when we explore into the hospitality industry. Sangoma takes care of our customers PSTN interconnection needs by providing interfaces to Alexander Graham Bells network. Globalscale technologies to enable us to enter the wonderful world of plug computing. Vertical technologies and Metropolis to help fulfill our billing needs. Voiceoperator.com to do just that. Portech GSM gateways to interface with the cellular networks that are growing so fast.

The phone vendors are also critical to our success. Snom and Polycom to name a few.

pbxnsip - Reason 14 - We Own The Source Code

We own the code

We are not depending on ever-changing open source projects or third-party libraries. If there is a problem, we can fix it inhouse and if there is a new feature request, we can add it.

We have done this over several years already.

Download pbxnsip IP-PBX here

pbxnsip - Reason 13 - White Label

White Label VoIP –

Our customers like to put their logo on the system which makes them feel like the system is theirs.

It also helps us in the OEM arena and with service providers who want to hide where they get their special sauce from. Besides being able to change the logo we also let our customers change the user agent setting on the sip messages so it can say their name with our version number to further label the system with their name even on the Ethernet cable!

Download pbxnsip IP-PBX here

pbxnsip - Reason 12 - Multiple time zones

Multiple time zones are a necessity for our hosted customers and large enterprises that span multiple time zones for single tenants or extensions. Nothing is more aggravating than a wrong time being stamped on an email address or a phone display and we have worked hard to make sure of that does not affect our customers.

Download pbxnsip IP-PBX here

pbxnsip - Reason 11 - Multiple languages

Multiple languages have been supported since day 1 and we have continued to add new ones constantly.

Languages can be assigned on system, tenant and single extension level, providing a flexible approach to multiple language companies.

Download pbxnsip IP-PBX here

pbxnsip - Reason 10 - IPv6 support

IPv6 support –

Another reality is that we WILL run out of IP addresses like the Mayan Calendar predicts in 2012.

We have supported IPv6 for years now and will continue to do so. IPv6 has built in QOS, security, and endless IP addresses.

Download pbxnsip IP-PBX here

pbxnsip - Reason 9 - Security

Security

Security was not an afterthought and focused since day 1.

We support the encryption of SIP packets with TLS so sniffers can’t figure out what IP addresses or ports are sending SIP packets.

The audio or SRTP packets are protecting the voice packets and the management sessions can be protected HTTPS if a certificate is loaded into the system.

Crucially we support UDP and TCP.

Download pbxnsip IP-PBX here

pbxnsip - Reason 8 - Stability

Stability

Stability – companies rely on their communications systems and they can’t go down. If we lose touch with the email or the web server life goes on. However if a company’s phone system goes down they could lose thousands of dollars an hour. Some companies have been known to even go out of business due to extended outages of their phone systems.

Due to our background, our product is “German Engineered” and is extremely stable. Some comments from our customers say how unbelievably rock solid this product is. It is truly a product that you set up and then forget about it since it just runs.

Our product stability is our proudest accomplishment. Failure is not an option when your hosting your VoIP services or even for enterprises.

Traditional PBX's had a reputation for dependability and we are a big believer in that failure is not an option. When introducing new features there is always a risk to stability and if we do have any sudden issues that appear we react very quickly to address them to make sure they get resolved with the highest priority.

Download pbxnsip IP-PBX here

pbxnsip - Reason 7 - ISP Edition

Hosted, Service Provider, ISP and ITSP

Hosted or service provider editions enable us to uniquely service both the enterprise and the service provider industry. Everything is moving towards the cloud and companies are putting their CRM and ERP systems there so why not put their communications system.

Customers do this to save money and for peace of mind. Our service providers customers are spreading out pbxnsip worldwide without having to put our system on premise. It is a wonderful thing and it is helping to fuel our growth. It also ensures that we make the system as stable as possible since Service Providers can't be down!

Download pbxnsip IP-PBX here

pbxnsip - Reason 6 - Session Border Controller

Session Border Controller

Built in Session Border Controller is another very important feature of a VoIP system.

The SBC enables remote phones with private IP addresses can connect to the system that are sitting behind NAT devices that don’t need to be tunneled or use a VPN for two way voice communication to be established. The SBC is critical in ensuring that when a phone is connected anywhere in the Internet it will be able to work. The SBC also has Denial of Service technology to make sure if the system does get besieged with requests it has logic to thwart off any attacks and make sure the current users don’t even know the system is being bothered.

Automatically adding the attackers to an access list ensures they don’t get into the system. DOS technology is critical to keep a VoIP system alive. External SBC's are not cheap and we save our clients thousands of dollars with this feature alone.

Download pbxnsip IP-PBX here

pbxnsip - Reason 5 - International Company

pbxnsip Top 40 Reasons to Buy

International company –

We have offices in the US, UK, and Mexico and we have manufacturers reps in Canada, Malaysia and Turkey that act on our behalf.

We have distributors and resellers most countries around the world.

Our product is in 12 languages and supports multiple timezones. Being an International company means if you organization is multinational we can support you world wide.

Download pbxnsip IP-PBX here

pbxnsip - Reason 4 - Multiple Network Card Support

Multiple NIC

pbxnsip support enables our users to put their internal phones on a private IP address and their remote phones on a public facing IP address and the pbxnsip software will link the two together.

In todays environment it is imperitive to support multiple nics to deal with connections from Private, Public, VLAN's, and VPN connectivity.

Download pbxnsip IP-PBX here

pbxnsip - Reason 3 - Stable product

pbxnsip Top 40 Reasons to Buy

Stable product –

Companies rely on their communications systems and they can’t go down. If we lose touch with the email or the web server life goes on. However if a company’s phone system goes down they could lose thousands of dollars an hour. Some companies have been known to even go out of business due to extended outages of their phone systems.

Some comments from our customers say how unbelievable rock solid this product is and I have to say it is true. I know of many installations that are up and running without reboot well in excess of 15 months.

It is a product that you set up and then forget about it since it just runs. Our product stability is our proudest accomplishment. Failure is not an option when your hosting your VoIP services or even for enterprises. Traditional PBX's had a reputation for dependability and we are a big believer in that failure is not an option. When introducing new features there is always a risk to stability and if we do have any sudden issues that appear we react very quickly to address them to make sure they get resolved with the highest priority.

Download pbxnsip IP-PBX here

pbxnsip - Reason 2

Cell Phone Integration

Cell phone integration is key in today's world where everyone has a cell phone or two!

If the pbx extension can’t twin to a cell phone what good is it! If the system
can’t recognize your cell number and give you a personal touch then get rid of it!
If you can’t use a GSM gateway for cell to cell calls then your not taking advantage of the latest technologies.

The system should also be able to call you when there is a voicemail. Having the ability to walk into the office and hit a button and pull the call into your desk phone that was forked to your cell phone is also a must.

Transferring a call to the cell phone is imperative when you want to leave the office and continue the call or if you want to transfer a call to an employee you see walking out the door. You just need to know their extension number and not their cell phone number. Let the system keep track of that. Having the ability to transfer a call that was sent to your cell phone back to the PBX is coming as well as conferencing in other parties in the pox to the cell phone.

Download pbxnsip IP-PBX here

pbxnsip - Reason 1 - Feature Rich Product

Feature rich –

We have over 200 features in the product and are constantly listening to our customers by adding more.

We offer many features the legacy systems can’t provide like presence and we are quickly adding features like Video that they never could do.

Other features like conferencing, call recording, whisper and barge were also very rare on non-call center specific systems.

Our Cell phone features are amazing, now you can run your entire office phone system from your cell phone. Push calls to your cell phone from your desk phone OR pull calls back to your deskphone are standard features to name but two.

Download pbxnsip IP-PBX here

pbxnsip - Top 40 Reasons To Buy

Top 40 Reasons To Buy

Over the next 40 days, we shall release the top reasons to buy pbxnsip.

Our product comprises of a complex, feature rich product set and this simply can't be explained in a website or document.

Download pbxnsip IP-PBX here

pbxnsip Music on Hold Application

Calling All Windows Users!

The pbxnsip Paging and Music on Hold application brings a new light to the source of music on hold for Windows users.

The Music on Hold Application should be deployed on the same server or PC as the pbxnsip application. The application listens to the audio input and converts it into a Music On Hold source which pbxnsip can use.

The Music on Hold Application simply takes audio from the Windows recording source.

Once the Application is configured, all you need to do is setup a new Music On Hold source on pbxnsip, under the MOH tab at System Level. Create the music on hold type as "RTP Stream" and add the port 6000 (default port).

Use the following settings to configure the Music on Hold source:

Name: Name the MOH Source
Type: From the dropdown, choose RTP Stream
Domain: Choose the domain(s) that will be using the Music on Hold
Port Number: The default port is 6000



Watch out for new posts on how you can use this application.

Download pbxnsip IP-PBX here

Download pbxnsip Documents here

pbxnsip IP PBX, Demonstrate Sheeva Plug Compatibility

pbxnsip IP PBX, Demonstrate Sheeva Plug Compatibility.

Offering pbxnsip Customers a Complete and Reliable SMB Solution.

Boston USA 07th January 2010

pbxnsip, a leader in SIP-based IP PBX software for Microsoft Windows, MAC and Linux environments, today announced a full demonstration suite with the Sheeva Plug product at the CES in the Marvell booth on Saturday 9th January 2010 at 3pm.

Sheeva Plug is a leading provider of reliable compact server based applications for the SMB and small user market. pbxnsip and Sheeva Plug combined will provide the 1-20 user market with a powerful component through this successful relationship.

Combining pbxnsip with Sheeva Plug server enables customers to cost effectively migrate to an economical and efficient plug based solution, gain flexible integration options, and eliminate the need to purchase and maintain expensive, dedicated failover hardware. pbxnsip uses its own next generation technology to efficiently run on this very compact application.

“I'm very happy to be demonstrating the Sheeva Plug application at the CES Show this week. Its success so far has been unbelievable and we have exceeded expectations in the hardware field with this powerful little tool. Its been surprising to me, to see the growth of pbxnsip in such an economic climate as we are seeing! Maybe this is because we are extremely focused on leading the IP PBX market in 2009 and with professional services supporting our customers and developing products that can work with companies such as Sheeva Plug we will be much better equipped to handle the next steps of our plans to expand into other areas in 2010!. ”, commented Kevin Moroz COO pbxnsip Inc.

pbxnsip professional services portal can be found at www.pbxnsipsupport.com and www.pbxnsip.com

About pbxnsip
pbxnsip (www.pbxnsip.com) makes SIP-based Private Branch Exchange (PBX) telephone systems. The Session Initiation Protocol (SIP) is used to talk to attached devices like telephones, PSTN gateways and SIP service providers. The pbxnsip PBX is used to put the components from different vendors together in an enterprise communication system. Customers benefit from a modern PBX feature set that includes mobility support, computer telephone integration, and vendor independency. pbxnsip also respects the security requirements of a business critical application. Customers may run the PBX on Microsoft Windows, Mac and Linux-based servers and on embedded appliances. pbxnsip Inc was incorporated in 2005 and is located in Andover, Massachusetts, USA and pbxnsip Europe Ltd was created in 2008 and is located in Leeds, United Kingdom.

pbxnsip - Windows Paging Application

Calling All Windows Users!

The pbxnsip Paging and Music on Hold application brings a new light to paging and music on hold for Windows users.

The Paging application is very powerfull and can make paging to different offices, building and countries possible! (yes - countries! - just like a hosted PBX)

The pbxnsip Paging and Music on Hold application can be deployed at a remote site (even with no pbxnsip installation) and you can page directly to it from your pbxnsip installation. Once configured to allow ports to be opened, you can now Page from your office PBX to a any other building or place, as long as it has the pbxnsip Paging Application running, ports are opened and configured.

How does it work?

Paging Install -

1. Install the application on any Windows machine

2. Open any required firewall ports to get to application (Default Port is 5000 on the PC you are paging to)

3. Create a Multicast Paging Account on pbxnsip.

4. Configure the Destination field within the paging account with the IP address and Port number of the pbxnsip Paging Application.

5. Allow extensions to use the paging account

6. Pick up you phone and page to the destination.


Example Usage

A school currently has paging speakers in each and every classroom.

Most schools have a PC installed and running in every classroom. Install the pbxnsip Application on each PC. Configure a Multi Cast IP Address. Configure pbxnsip to page to the multicast ip address, all classrooms will play the broadcasted message.



Watch out for new posts on how you can use this application.

Download pbxnsip IP-PBX here

Download pbxnsip Documents here

pbxnsip - Windows Paging and Music on hold Application

Calling All Windows pbxnsip Users!

We are proud to announce the release of a Paging and Music on Hold Application which allows you to use your Windows PC in the following way:

1. Page out to the speakers on ANY PC!

2. Use any Windows PC to take Music on Hold and play on the PBX.

View the Manual Here - including download details




Watch out for new posts on how you can use this application.

Download pbxnsip IP-PBX here

Download pbxnsip Documents here

pbxnsip - Happy New Year

2010 - what will this year bring?

We would like to wish all our customers, resellers, service providers and partner vendors a successfull 2010.

Look out for our new Version 4 - soon to be released!

Download pbxnsip IP-PBX here