pbxnsip - SIP Trunks

SIP Trunks

With VoIP having had its fair share of cowboys involved over the years, SIP Trunk termination has not reached anywhere near its potential. pbxnsip have tested over 200 trunk termination vendors and numerous connectivity providers and are pleased to announce that all vendors using Pure SIP technology have passed testing and are ratified.

SIP trunks offer a cost effective solution to the end user customer and quite often can reduce the bottom line of the pbx cost when reducing the factor of a media gateway. We recommend that there is always a gateway installed for failover, so a PRI, BRI or Analogue internal or external gateway can be used for 911/999 calls and as resilience ‘IF’ there is an interruption in the connectivity. Always deploy a high SLA connection such as SDSL, ADSL Max or a leased line.

Download pbxnsip IP-PBX here

pbxnsip USA - Advanced Microsoft-Exchange-OCS Training

2 Day - AdvancedMicrosoft Exchange, Office Communications Server and pbxnsip

This course is designed for individuals with a high degree of knowledge with Microsoft products and who have installed Exchange Server 2007 and Office Comminications Server R2. The course is designed to give candidates the knowledge of using such products with pbxnsip.

Click here to book this training course

pbxnsip - Now supports Analogue cards from Sangoma using Netborder Express

pbxnsip - Now supports Analogue cards from Sangoma using Netborder Express

**NEW** connect Sangoma Analogue cards to Windows deployments of pbxnsip!

Fully Tested and released - NetBorder Express 2.0 adds a powerful Web interface that takes care of installation, configuration, and SIP to TDM gateway management. Customizable tone processing features, and the new management console, all add up to lower-cost, easier deployments for developers and end users.

Aside from supporting analogue cards, the Netborder Express software provides for the first 'in-server' gateway, which communicates between the Analogue, T1/E1 channels and pbxnsip.

Watch this space... we will be announcing some interesting products built around the Sangoma Analogue and Digital cards with Netborder Express in the next few weeks.

Download pbxnsip IP-PBX here

pbxnsip - USA - Beginner Microsoft-Exchange-OCS Training

2 Day - Beginner
Microsoft Exchange, Office Communications Server and pbxnsip

This course is designed to deliver the background and understanding of pbxnsip and Microsoft products such as Exchange Server 2007 and Office Communications Server. Candidates will be training in the basics of such technologies and how they can be deployed with pbxnsip.

Click here to book this training course

pbxnsip - Know How - what is a dial plan?

What is a Dial Plan?

A dial plan is designed to route calls if they don't exist on the PBX. The routing logic within pbxnsip is to see if the number dialled is held locally within the domain, if it is, call that number. If the number dialled is not held within the domain, the PBX will send the call to the Dial Plan associated with the account. Here the dial plan is used to match certain routing criteria configured by the administrator.

A dial plan can be easy or complex, it all depends how you need to configure your call routing on the PBX.

Download pbxnsip IP-PBX here

How does pbxnsip Professional Services work?

How does professional services work?

Signup:
The customer, reseller, distributor or partner can apply for a login to the support portal be accessing the professional services website at: www.pbxnsipsupport.com from there you have to complete a small form with the required information and pbxnsip professional services will email you a login username and password so that you can enter the support portal.

Ticketing:
pbxnsip run all support and general enquiries through the professional services support portal so that every question can be tracked, answered, and updated within the SLA period according to its category.

As a customer of pbxnsip of the support portal user can create a ticket, reply to a ticket, view an old ticket, track an open ticket or you can enter an online chat with one of the pbxnsip professional services agents, meaning that no matter what country you are in, anywhere in the world we can support your questions and help when needed.

Live support chat:
You may notice a live support online button located in various places on the pbxnsip website and professional services portal. This is available for anyone looking for quick Q And A sessions with our support team. You can initiate a chat by simply clicking the button

pbxnsip - Support Portal

Support Ticket Portal

The support ticketing portal has been implemented to ensure that all enquiries are dealt with in an orderly and timely fashion. The pbxnsip support team are available to handle enquiries for support and troubleshooting on the pbxnsip IP PBX. There is also assistance available for customers needing help with hardware and software outside of the pbxnsip remit. Professional Services is there to be utilised as a viable remote help or installation guide for other 3rd party products at a low cost.

Go to Professional Services

Download pbxnsip IP-PBX here

pbxnsip Professional Services - User Guide

Please view this short user guide on how to use our pbxnsip Professional Services online portal.

pbxnsip - Belgium Top-System - host free seminar on pbxnsip and VoIP

Belgium Distributor to host free VoIP and pbxnsip seminar for resellers...

You are invited to register online to a free session training on voip and pbxnsip :

- Friday 3rd July
- Friday 10th July

http://www.topsystem.be/fr/pbxnsip.agenda.aspx

pbxnsip - What is Professional Services?

pbxnsip have for a long time depended on their wiki and forum as a support arm to their business, discussion room and technical reference point. This for most intent and purpose has been very successful and many clients have commented on the detail included in the documentation. pbxnsip felt that this was not enough for today’s ever changing and demanding market. Professional Services has been integrated into the everyday running of pbxnsip so that reseller and distributor partners, vendors and even end user customers can enjoy the benefit of having a fully functional, interactive support suite available online 24 hours a day for both knowledge growth, troubleshooting, learning and online support.

pbxnsip have employed a highly technical support team with years of experience in gateway and IP end point configuration, VoIP deployment, SIP, voice and data, network infrastructure and hardware maintenance, installation and support. This team has been handpicked so that the support available is second to none and offer pbxnsip users a service that they can rely on and refer to when needing technical assistance onsite or when testing system and even when needing remote login assistance. pbxnsip felt that offering a service outside of the realms of the IP PBX means that the reseller and end user have the support and assistance of a trained engineer who specialises in their own area as and when they need to call upon them.

Download pbxnsip IP-PBX here

pbxnsip - Professional Services with Support Portal

The interactive online support and help desk infrastructure

Boston USA and Leeds UK, 18th June 2009 - pbxnsip, a leader in SIP-based IP PBX software for Microsoft Windows, MAC and Linux environments, today announces the launch of their Professional Services department and online support portal, in response to the rapid growth of the pbxnsip channel. Partner feedback concerning the need for comprehensive support platform for ticket tracking, technical and sales knowledge base and online technical advice has inspired the new support infrastructure with the Professional Services portal. It is designed for all users of pbxnsip to be able to login to the platform and utilise the many available features of the portal. pbxnsip have posted such a rapid growth that they have seen the need to deploy a technical helpdesk and professional services department geared up to support both the channel partners and the end user customers.

A new vertical market has opened up for pbxnsip with the need for 3rd party hardware and software integration and technical assistance. pbxnsip have created a fully interactive support platform that houses a mass of information in the form of a knowledge base, troubleshooting suite, ticketing system, online live technical help chat sessions plus documentation for the entire pbxnsip IP PBX product. Further to this the need for assistance with compatible devices such as media gateways, IP Handsets, GSM Gateways and 3rd party software has been answered by pbxnsip in the form of professional services configuration and remote helpdesk. pbxnsip have expanded their team by handpicking several of the highest level network and VoIP specialists in the industry boasting years of experience in the IP and IT realm, in order to help the channel with 1st hand training and support when onsite or in live environments thus giving the partner the peace of mind in knowing they are backed by pbxnsip.

'I'm very happy to announce the launch of pbxnsip professional services. It hasn't been easy finding the right team to support this latest venture but I feel that we have been very lucky in finding such a high calibre of technical expertise in such a short space of time. It's been surprising to me, to see the growth of pbxnsip in such an economic climate as we are seeing! Maybe this is because we are extremely focused on leading the IP PBX market in 2009 and with professional services we will be much better equipped to handle the next steps of our plans to expand into other areas... watch this space!. ', commented Kevin Moroz COO at pbxnsip Inc..

'pbxnsip has long depended on its wiki and forum for support, this has sometimes been an Achilles heel to the company as whilst the information contained in the two documentation sources is excellent there are many users who do not like the thought of using forums and the concept of the wiki is enough to put the most technical person off using it! Professional services has utilized all our of knowledge and documented this into an easy to read and follow plain English reference point, this accompanied by technical assistance means that we will be able to support our users much more comprehensively', added Jonathan Greenwood, CEO at pbxnsip Europe Ltd.

pbxnsip professional services portal can be found at www.pbxnsipsupport.com

pbxnsip - What is the PSTN?

What is the PSTN?

The PSTN is the Public Switch Telephone Network, a term for the telephone network as we have used for many years.

pbxnsip - 2 day advanced Microsoft Exchange-OCS Training

2 Day - AdvancedMicrosoft Exchange, Office Communications Server and pbxnsip

This course is designed for individuals with a high degree of knowledge with Microsoft products and who have installed Exchange Server 2007 and Office Comminications Server R2. The course is designed to give candidates the knowledge of using such products with pbxnsip.

Click here to book this training course

pbxnsip goes Legal with Top System!

pbxnsip goes Legal with Top System!

pbxnsip and Top System have successfully implemented a fully integrated IP PBX modular system with Top Systems very successful Avonca product, in central Europe providing the legal arena with an integrated IP PBX and Lawyers software.



This is in response to growing demand for Lawyers, Solicitors and Barristers to have a complete solution, fulfilling their internal network infrastructure and telephony requirements. After a two year, poor experience, with other IP PBX products, Top System approached the Avonca IP PBX issue with a new vertical application, pbxnsip, which is secure, robust and feature rich, this has opened new avenues for growth and is easy to install, configure and integrate with the product.

'We are extremely happy to have signed this distribution contract with pbxnsip. Already Top System has successfully integrated its two remote sites in Brussels and Casablanca, and their home workers, as proof of concept for our entire network. We are convinced of the possibilities offered by the product! Top System aims to offer its resellers the Avonca and pbxnsip product in French and Dutch and full pre and after sales support, training and consultancy on integrating pbxnsip with other applications'. Commented Regis Scyeur, CTO Partner at Top System.

'pbxnsip has seen a lull in the French speaking community for some time now and we have been looking for a strong distributor to support and consult the Belgium, Morocco and Luxembourg markets with the full backing of pbxnsip. Top System has a very good reputation and many years experience in supporting their channel and growing businesses successfully, I’m very happy that we crossed paths and can see a great future for Avonca and pbxnsip working together'. Added Jonathan Greenwood, CEO pbxnsip Europe Ltd.

pbxnsip - 2 Day - Beginner Microsoft Training

2 Day - Beginner
Microsoft Exchange, Office Communications Server and pbxnsip

This course is designed to deliver the background and understanding of pbxnsip and Microsoft products such as Exchange Server 2007 and Office Communications Server. Candidates will be training in the basics of such technologies and how they can be deployed with pbxnsip.

Click here to book this training course

pbxnsip and Audio Codes Information Day in Russia

pbxnsip and Audio Codes Information Day in Russia

pbxnsip distributor for Russia and surrounding territories, IN-Technologies Ltd, together with AudioCodes Ltd, held a joint Seminar dedicated to new telecom solutions for Russian service providers and corporate customers in May 2009.

Special consideration was given to IP PBX pbxnsip and its interoperability with the products of various vendors such as AudioCodes and snom. The complete solution IP PBX, pbxnsip, aroused strong interest among the invited guests that gives the promising expectations of vast deployments of IP PBX pbxnsip in Russia.

As for telecom carriers attending the event, some of them decided to use IP PBX pbxnsip to provide their clients with services, particularly with Hosted IP-PBX.

Download pbxnsip IP-PBX here

Sangoma Release Netborder Express for Analogue Connectivity

Sangoma Release Netborder Express for Analogue Connectivity

** New - connect Sangoma Analogue cards to Windows deployments of pbxnsip!

NetBorder Express 2.0 adds a powerful Web interface that takes care of installation, configuration, and SIP to TDM gateway management. Customizable tone processing features, and the new management console, all add up to lower-cost, easier deployments for developers and end users.

Aside from supporting analogue cards, the Netborder Express software provides for the first 'in-server' gateway, which communicates between the Analogue, T1/E1 channels and pbxnsip.

What this space... we will be announcing some interesting products built around the Sangoma Analogue and Digital cards with Netborder Express in the next few weeks.

Download pbxnsip IP-PBX here

pbxnsip - Top System Distributor - Belgium, France, Luxembourg and Morocco.

pbxnsip proudly announce Top System as their software Distributor for Belgium, France, Luxembourg and Morocco

In order to meet the growing needs of businesses, the new pbxnsip solution is complete, reliable, and totally secure

Boston USA and Leeds UK, 11th June 2009 – pbxnsip, a leader in SIP-based IP PBX software for Microsoft Windows, MAC and Linux environments, today announce Top System, software house and Microsoft Gold Certified Partner specialist for more than twenty years in windows application development, integration and consultancy, has further enhanced its offering with a new solution for IP telephony, a segment that is posting rapid growth and attracting increasing interest in Belgium, France, Luxembourg and Morocco telephony markets. The new IP PBX product is part of a distribution agreement signed with pbxnsip, a firm with proven experience in VoIP technologies.

pbxnsip and Top System have successfully implemented a fully integrated IP PBX modular system with Top Systems very successful Avonca product, in central Europe. This is in response to growing demand for Lawyers, Solicitors and Barristers to have a complete solution, fulfilling their internal network infrastructure and telephony requirements. After a two year, poor experience, with other IP PBX products, Top System approached the Avonca IP PBX issue with a new vertical application, pbxnsip, which is secure, robust and feature rich, this has opened new avenues for growth and is easy to install, configure and integrate with the product.


“We are extremely happy to have signed this distribution contract with pbxnsip. Already Top System has successfully integrated its two remote sites in Brussels and Casablanca, and their home workers, as proof of concept for our entire network. We are convinced of the possibilities offered by the product! Top System aims to offer its resellers the Avonca and pbxnsip product in French and Dutch and full pre and after sales support, training and consultancy on integrating pbxnsip with other applications”. Commented Regis Scyeur, CTO Partner at Top System.


“pbxnsip has seen a lull in the French speaking community for some time now and we have been looking for a strong distributor to support and consult the Belgium, Morocco and Luxembourg markets with the full backing of pbxnsip. Top System has a very good reputation and many years experience in supporting their channel and growing businesses successfully, I’m very happy that we crossed paths and can see a great future for Avonca and pbxnsip working together”. Added Jonathan Greenwood, CEO pbxnsip Europe Ltd.

pbxnsip can be found at www.pbxnsip.com

Top System can be found at http://www.topsystem.be/ and http://www.journeedelavocatetdudroit.be/

Click here to download pbxnsip

About Top System
Top System (www.topsystem.be) is as software house specialized in developing and distributing software applications. Microsoft Gold Certified partner, Top System was created in Belgium in 1987. Top System is located in Brussels, heart of Europe and since 2006, in Casablanca, the economical heart of Maghreb. Top System has a staff of 12 people who are distributing the followings products: Avonca, Assutop and pbxnsip.

pbxnsip - Access To the Database

Access To the Database - 'Know How'

Accessing to a number of PBX databases serves as an excellent purpose to manage PBX servers from a single remote host management system. The type of access protocol we currently provide is Simple Object Access Protocol (SOAP). This protocol borrows from the well-known Hyper-Text Transfer Protocol(HTTP) which gives web developers and even software engineering with much more power and extensibility with the web/stand-alone application than what the HTTP and basic object/modular collaboration provides.

In this article, the basic requirement is that you have at least the fundamental understanding of how HTTP functions and it's request/response mechanism, and follow the proper syntax as described below. SOAP can be pretty simple as HTTP and all of that HTML syntaxes, however it is much more evolved and is becoming a widely accepted standard. The Internet Engineering Task Force (IETF) and the Request For Comment (RFC) entities have incorporated the protocol along with their documentation.

Download pbxnsip IP-PBX here

pbxnsip USA - Advanced Microsoft Exchange and OCS training

2 Day - AdvancedMicrosoft Exchange, Office Communications Server and pbxnsip

This course is designed for individuals with a high degree of knowledge with Microsoft products and who have installed Exchange Server 2007 and Office Comminications Server R2. The course is designed to give candidates the knowledge of using such products with pbxnsip.

Click here to book this training course

pbxnsip USA - Starter Microsoft Exchange and OCS training - July

2 Day - Beginner
Microsoft Exchange, Office Communications Server and pbxnsip

This course is designed to deliver the background and understanding of pbxnsip and Microsoft products such as Exchange Server 2007 and Office Communications Server. Candidates will be training in the basics of such technologies and how they can be deployed with pbxnsip.

Click here to book this training course

pbxnsip in the SMB Market

pbxnsip in the SMB Market
We understand that as a small business, detailed consideration needs to be made when researching and implementing an investment as business critical as telephony.

- Benefits of pbxnsip SMB Solution
- Business critical
- Minimal Cost of Ownership
- Stable platform
- Flexible solution for reducing costs
- Mobility features so never miss a call
- Unified Communications

You can rest assured that pbxnsip IP PBX software has powerful business applications already built in on every level and will serve your communication needs in all instances.

Business continuity is vital to any business so we appreciate that you need your pbx to be up and running with minimal fuss and no complications.

pbxnsip software can deployed on Windows, Linux or MAC and is activated by a simple license key which determines how many extensions you can create on the pbx. No need to wait for complicated programming and cabling, an out of the box solution can be configured and in use within minimal time leaving you business to run smoothly.

It goes without saying that there will always be a initial investment involved in purchasing a new telephone system, however this does not need to be a costly affair. Cost of ownership needs to be considered on an on-going basis not just the initial outlay. pbxnsip being compatible with other 3rd party applications and open standard means that you can shop around for suitable hardware that fits your budget and not be dictated to by proprietary systems with a fixed higher price.

Choosing a suitable IP PBX can be a daunting task, VoIP and SIP technology being relatively new in the market place you need to be sure that you are comfortable with the system that you are investing in. pbxnsip have actually been in the IP Telephony market for several years and have 10+ years SIP development behind us. The pbxnsip IP PBX has been tried and tested for many years and has built the brand on stability and security.

VoIP is obviously seen as a alternative cost saving solution to the legacy PSTN systems, allowing you to terminate IP minutes at a fraction of the cost or traditional ISDN or Analogue lines. pbxnsip IP PBX can actually allow for SIP traffic and PSTN termination through a media gateway, this is attractive to the SMB market with SIP trunks allowing for low cost line rental and calls plus the added benefit of functionality such as home workers and Call Back on the pbx not forgetting that you can have failover to PSTN in case of connectivity failure.

Sales 'Know How'

Some Other useful Sales Tips

Intercom - In the need for an Intercom System?

Very simple but effective.

Most warehouse operation and large supermarkets or even small shopping stores use intercom to communicate in across several areas in a company, when they need something or have to call on somebody to do a job. This is an advanced feature that offers the client an inbuilt intercom with their actual IP PBX, not a secondary, independent system.

The intercom has functionality for one or two way traffic, this means that you can hold a conversation through your handset using the intercom or that you can have one way call out over the network with the message being read out in specific areas of a shop floor or on all speakers in the warehouse.

Time saving functionality is a much needed resource in a busy environment.

Click here to download pbxnsip

Click here to request a trial key for pbxnsip

pbxnsip V3.3 New Basic Edition

pbxnsip V3.3 New Basic Edition
The pbxnsip NEW Office Basic license edition, a development aimed at the SMB and Enterprise environment and created in response to high market demand.

The project is the latest in pbxnsip advancements, which has opened many new avenues in cost saving activities for communications deployments in the current climate. This pbxnsip product offers an array of the latest pbxnsip IP PBX features and sits side by side with the Office Pro and Office Pro Plus licenses as a scalable, robust and future proof product for the business looking for a reliable, complete solution.

pbxnsip are looking to the Office Basic License as an alternative, affordable yet feature rich product, to address the growing demand for an aggressively priced ‘starting line’ product. Market research has shown that a high level of pbxnsip resellers and distributors are looking for a product that will serve entry level VoIP installations or hybrid installations where customers are looking to 'glue' their existing PBX with the pbxnsip IP PBX.

The Office Basic edition offers features such as auto attendant, hunt groups, voicemail, voicemail to email, hot desking, call forking, pbxnsip attendant console, cell phone integration, plug and play, security and advance routing. The Office Basic license paired with Upgrade Protection and resilience is a more than adequate solution for any company looking for a start with an IP PBX, with the ability to scale in the future if required.

Used in a Hybrid deployment, the Basic edition allows integrators the ability to glue existing traditional PBX/PABX with pbxnsip via a media gateway such as a VegaStream. In these types of deployments, the PBX acts as a routing engine or possibly an add on module for home workers, conferencing or voicemail.

Know How - What is a Log level?

What is a Log level?

Sometimes you need to view the SIP trace or log information of the PBX.

Information displayed under Log level 9 is everything that is going on with the server. Log level 0 will only report important trace. Log Level 9 should only be switched on whilst you capture the trace, on a busy system this could slow things down.

Click here to download pbxnsip

Click here to request a trial key for pbxnsip