Star Feature Codes Definition
Each domain has its own * feature codes. A star feature code is a 2 digit number prefixed with a * (star). Each feature code maps directly to an action on the PBX.
Actions carried out via the IP phone include things like turning DND on and off and switching call redirects on. Most options to configure an extension through the web interface are also available through the * feature codes
Benefits
---- Call Treatment:
o Call Park
o Call Park Retrieve
o Call Pickup
o Call Return
o Redial
o Transfer
---- Call Forwarding:
o Hot Desking
o Call Forward All (Activate)
o Call Forward All (Deactivate)
o Call Forward Busy (Activate)
o Call Forward Busy (Deactivate)
o Call Forward No Answer (Activate)
o Call Forward No Answer (Deactivate)
---- Anonymous Calls:
o Block CID (Activate)
o Block CID (Deactivate)
o Block Anonymous Calls (Activate)
o Block Anonymous Calls (Deactivate)
o DND (Activate)
o DND (Deactivate)
o Agent Login
o Agent Logout
---- Miscellaneous:
o Go To Voice Mail
o Intercom
o Call extension cell phone
o Record
o Clear Voice Message Indicator
o Send Voicemails (Activate)
o Send Voicemails (Deactivate)
o Customer Originated Trace
o Add White List
o Add Black List
o Wakeup call
---- Call Intrusion:
o Call Barge In
o Listen In
o Teach Mode
---- In-Call Codes:
o Record On Key (e.g. *12)
o Record Off Key (e.g. *13)
Tuesday, 8 December 2009
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