The fully web based multi language hosted contact centre tool gives contact centre and front offices full flexibility on outgoing calls and campaigns. Campaigns can be scripted and agents and managers can log in from any internet access point to design, test and deploy centrally managed telephone campaigns. Future developments are predictive dialling (March 2009) and inbound scripting. For a monthly subscription fee per seat you get the complete package including remote use of this unique VoIP Contact centre tool complete with scripting tool, VoIP lines and IP phones or headsets.
Finally a complete virtual contact centre solution. You just login, build a script, import phone numbers and you are ready to start calling. This unique tool is easy to use for agents and extensive in reporting for managers. Finally you will be able to see combined reporting on PBX call data and script data. You will not only know how long and when your customers have called but also what they talked about. Where other virtual contact enter tools have to connect to either separate pbx tools, scripting tools or regular phone lines, ICM FlexContactCentre, with voice logging and softphone functions from PBXnSIP fully integrated, finally offers a truly complete solution.
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