Technical Know How - pbxnsip Agent Groups 2

Technical 'Know How'

Some technical questions

10 recorded messages- 'Know How' -
Each Agent group can have up to 10 recorded messages per ACD. The first message (if recorded) will be played only once at the beginning of the call. The second through to 10 will be played intermittently between music on hold. You can configure the gaps between announcements and also set different music on hold for each Agent Group.


Jump out of the Queue - 'Know How'
At any point a user can jump out of a queue by pressing a predefined option number. This will direct the caller out of the queue and off to the required account assigned to the Key Exit value. e.g. on the 10 message you may give the caller an option to leave a message by pressing 1.


Daily Stats - 'Know How'
The Agent group can send an email at midnight with the stats of the queue from that day.