pbxnsip Easy Know How

Easy 'Know How'

Questions you are too afraid to ask!
Learn some Easy 'Know How'


What is UDP?
UDP (User Datagram Protocol) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP) and, together with IP, is sometimes referred to as UDP/IP.


What is RTP?
The Real-Time Transport Protocol (RTP) is an Internet protocol standard that specifies a way for programs to manage the real-time transmission of multimedia data over network services. In other words the voice part of Voice over IP.


What is an Agent Group?
An agent group can also be called an ACD. It is a type of account that allows calls to be placed in a queue. The queue has agents assigned to the queue and those agents can log in or out of the queue. Customers who are in the queue will be played music as well up to 10 different recordings.


What is the Outbound Proxy on a trunk for?
An outbound proxy is the setting that tells the PBX where to communicate to for this call. This can be an IP Address or a domain name. Should the Outbound Proxy be set, it will restrict inbound calls coming in from the declared destination only, this can increase security of your PBX.